Shipping & Returns

SHIPPING POLICY

Processing Times

Ready-Made Items: All ready-made items are processed and shipped within 2 business days of receiving your order. Once shipped, you will receive a tracking number to follow the progress of your package.
Made-to-Order Items: Items that are made-to-order typically have a processing time of 5 business days. This allows us to create your item with the care and attention it deserves. Once your order is ready, we will ship it and provide tracking details.
Custom Orders: For custom orders, the processing time will vary depending on the complexity and specific requirements of the item. We will provide you with an estimated processing time when you place your order or upon request. Please note that any changes or revisions to your custom order may affect the shipping time.

Shipping Methods & Delivery

We offer a range of shipping options depending on your location and preferences. All orders are shipped via [Carrier Name(s)] and will be tracked to ensure safe delivery. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Domestic Shipping: Estimated delivery time for domestic orders is typically between 3-7 business days, depending on your location and selected shipping method.
International Shipping: International orders may take anywhere from 7-21 business days, depending on the destination country. Please note that international shipping times can be affected by customs processing, which is beyond our control.

Shipping Delays

We strive to ship orders within the stated processing times; however, please be aware that occasional delays may occur due to high demand, postal service delays, or unforeseen circumstances such as weather conditions. While we will do our best to keep you updated, we are not responsible for any delays once the package is with the shipping carrier.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for lost or delayed packages due to incorrect address information. If you notice an error with your shipping address after placing your order, please contact us as soon as possible to make adjustments before we ship your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's journey and estimated delivery date.

Local Pick-Up

If you are located in the Greater Philadelphia Area (Pennsylvania, USA), we offer local pick-up options for your order. Please contact us before purchasing to arrange a convenient time and location for pick-up.

Thank you again for supporting handmade craftsmanship! If you have any questions about your order, shipping options, or processing times, please don't hesitate to reach out to us using our contact form.

RETURN & EXCHANGE POLICY

We accept returns and exchanges on non-custom, non-personalized items under the following conditions:

Eligibility for Returns/Exchanges: You may return or exchange an item within 14 days of receiving your order.
Condition of Items: To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
Return Process: To initiate a return or exchange, please contact us at [email address] within 14 days of receiving your order. You will be provided with instructions on how to return the item. The buyer is responsible for return shipping costs, unless the item is damaged or defective.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please note that shipping costs are non-refundable.

Custom & Personalized Items

Custom and personalized items are not eligible for return or exchange. This includes any product that has been specifically made or modified to suit your request, such as custom colors, sizes, or engravings.

We take great care to ensure your custom order meets your specifications, so please be sure to review all details before completing your purchase. If there is an issue with the quality or craftsmanship of a custom item, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will offer a replacement, repair, or refund, depending on the situation. In this case, we will cover return shipping costs.

Third-Party Products (Redbubble, etc.)

Some of our designs are also available for purchase through third-party websites such as Redbubble, Society6, and similar platforms. If you purchased an item featuring our designs through a third-party website, please note that all customer service, including returns, exchanges, and refunds, must be handled directly through the respective platform. These sites have their own policies and procedures for managing customer service, and we do not have direct access to orders or accounts made through them.

If you need assistance with an order from a third-party site, please reach out to their customer service team. You can typically find their contact details on the site’s "Help" or "Customer Support" pages.

Exemptions

Some items, such as clearance or sale items, may be ineligible for returns or exchanges. Please check individual listings for specific details.

Thank you for supporting handmade craftsmanship! If you have any questions or need assistance, feel free to reach out to us at using our contact form.